Refund policy

Return & Refund Policy

Last Updated: [Insert Date]

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our policy below to understand your rights and our procedures.

1. Returns Eligibility

You may request a return if:

  • The item is unused, unworn, and in its original condition
  • The item is returned in original packaging with tags intact
  • The return request is initiated within [X] days of delivery

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers)
  • Personal care items (e.g., cosmetics, hygiene products)
  • Customized or made-to-order products
  • Gift cards or digital products

3. Return Process

To initiate a return:

  1. Contact our support team at [email@example.com] with your order number
  2. Provide a reason for return and photos (if applicable)
  3. Once approved, you will receive return instructions

Do not send items back without prior approval.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method
  • We are not responsible for items lost during return shipping

5. Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection
  • Approved refunds will be processed within [X] business days
  • Refunds will be issued to the original payment method

Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect

If you need an exchange, contact us at [email@example.com].

7. Late or Missing Refunds

If you haven’t received a refund:

  • Check your bank account again
  • Contact your payment provider (processing delays may occur)
  • If the issue persists, contact us

8. Damaged or Incorrect Items

If you receive a damaged or wrong item:

  • Notify us within [X] days of delivery
  • Provide photos as proof
  • We will arrange a replacement or full refund at no extra cost

9. Cancellations

  • Orders can be canceled within [X] hours of placing the order
  • Once shipped, orders cannot be canceled

10. Contact Us

For any questions regarding returns or refunds, contact us at:
Email: [email@example.com]
Phone: [Your Contact Number]
Address: [Business Address]